Packages will be shipped 3-5 business days from date of purchase. You will recieve a tracking number when they have shipped. Roses will be package to prevent damage. If you indicate during checkout that your order is a gift no receipt will be be included in the box.
If there is a problem with your item please let us know within three days of receiving it. If you chose to return your purchase you will be responsible for the return shipping costs. We will not process returns after that period.
Once the roses have been received it is your responsibility to follow the care instructions to prevent premature color fade. Once the roses have left our care we cannot be resonsible for damages.